Return, Refund, and Rescheduling Policy
At State of Nirvana, we are committed to providing high-quality products and services to our customers. If you are not completely satisfied with your purchase or need to reschedule your service, we are here to help. Please read our return, refund, and rescheduling policy below for more information.
- Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Non-returnable items: Certain items are not eligible for return, including gift cards, downloadable software products, and some health and personal care items.
- Time Frame: You have 7 calendar days from the date you received your item to request a return.
- Refunds
- Approval Process: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Processing: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
- Partial Refunds: Only partial refunds will be granted in cases where items are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
- Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected]
- Rescheduling Services
- Reschedule Policy: If you need to reschedule your service, you must do so no later than 24 hours before your appointment.
- Late Reschedule or No-Show: Rescheduling requests made less than 24 hours before the appointment will not be accepted, and no refunds will be issued for no-shows or late cancellations.
- How to Reschedule: To reschedule your service, please contact us at [email protected] with your booking details.
- Shipping
- Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Shipping Address: To return your product, you should mail your product to: 611 Nepean Hwy, Carrum, 3197, Australia
- Contact Us
- If you have any questions about our return, refund, and rescheduling policy, please contact us at [email protected]
Here is the continuation of the Data Privacy Policy:
- Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
- Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your user experience and track website usage. You can control cookie settings in your browser.
- Changes to this Policy
We may update this policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.
- Contact Us
If you have any questions or concerns about this policy or our data practices, please contact us at:
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Data Privacy Policy.
Acknowledgment and Assumption of Risks:
I, the user of the website, acknowledge and understand that participation in the wood-fired sauna and ice bath sessions (the “Activities”) offered by State of Nirvana at the Beach Bar Cafe involves inherent risks, which may include, but are not limited to:
- Heat-Related Risks: Burns, heat exhaustion, heat stroke, dehydration, and other heat-related illnesses.
- Cold-Related Risks: Hypothermia, frostbite, shock, and other cold-related illnesses.
- Physical Injuries: Slips, trips, falls, muscle strains, sprains, fractures, and other physical injuries.
- Medical Conditions: Exacerbation of pre-existing medical conditions, heart attack, stroke, respiratory issues, and other serious health risks.
- Environmental Factors: Insect bites, allergic reactions, and adverse weather conditions.
- Emotional and Psychological Risks: Anxiety, panic attacks, and other emotional or psychological effects.
I acknowledge that these risks can result in serious injury, permanent disability, and even death. I voluntarily choose to participate in the Activities, fully accepting and assuming these risks.
Health Declaration:
I declare that I am in good health and do not suffer from any condition that would prevent me from safely participating in the Activities. I agree to inform “State of Nirvana” of any medical conditions, medications, allergies, or other factors that may affect my ability to safely participate. I acknowledge that it is my responsibility to consult with a healthcare professional regarding my participation if necessary.
Release and Waiver of Liability:
In consideration of being allowed to participate in the Activities, I hereby release, waive, discharge, and covenant not to sue State of Nirvana, the Beach Bar Cafe, their owners, directors, officers, employees, agents, volunteers, and representatives from any and all liability, claims, demands, actions, or causes of action arising out of or related to any loss, damage, or injury, including death, that may be sustained by me or my property, whether caused by the negligence of the Releasees or otherwise, while participating in the Activities or in any activities related thereto.
Indemnification:
I agree to indemnify and hold harmless the Releasees from any and all costs, expenses, damages, and liabilities, including attorney’s fees, that may arise out of or result from my participation in the Activities. This includes, but is not limited to, any claims made by other individuals or entities as a result of my actions during the Activities.
Consent to Medical Treatment:
I consent to receive medical treatment deemed necessary if I am injured or require medical attention during my participation. I understand that I am solely responsible for all costs related to such medical treatment, medical transportation, and/or evacuation.
Photography and Media Release:
I grant permission to State of Nirvana and the Beach Bar Cafe to use photographs, videos, and other media taken during the Activities for promotional purposes, including but not limited to, social media, websites, and marketing materials. I understand that I will not receive any compensation for such use.
Severability:
If any provision of this waiver is found to be unenforceable or invalid, that provision shall be severed from this waiver, and the remainder of the waiver shall be enforceable and valid.
Acknowledgment of Understanding:
I have read and understand this Waiver and Release of Liability and fully understand its terms. I understand that I am giving up substantial rights by signing it and sign it freely and voluntarily without any inducement.
